Refund & Return Policy
At CosmeticVogue, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This Refund & Return Policy outlines the terms and conditions for returning items and requesting a refund or exchange.
Eligibility for Returns
You may request a return within 7 days of receiving your order. To qualify, the item must be unused, unopened, and in its original packaging. For hygiene and safety reasons, cosmetics or beauty products that have been opened, used, or tampered with cannot be returned.
Non-Returnable Items
The following items are non-returnable:
Opened or used cosmetic and skincare products.
Items purchased on clearance or marked as “final sale.”
Personalized or custom items.
Refund Process
Once we receive and inspect your return, we will notify you regarding approval or rejection. If approved, a refund will be issued to your original payment method within 7–10 business days. Shipping charges are non-refundable.
Exchanges
If you receive a defective, damaged, or incorrect product, you may request an exchange. Exchanges are subject to product availability. If the item is unavailable, we will issue a full refund instead.
Return Shipping
Customers are responsible for the cost of return shipping unless the product received was damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned package without proof of delivery.
Late or Missing Refunds
If you have not received your refund within the expected time, please check with your bank or credit card provider. Processing times may vary depending on your payment provider. If the issue persists, contact us at info@cosmeticvogue.com
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Policy Updates
We may update this Refund & Return Policy from time to time to better serve our customers. Any changes will be reflected on this page with a new “Last Updated” date.
Contact Us
For any questions or concerns about this Refund & Return Policy, please contact us at:
📧 info@cosmeticvogue.com